Terms and Conditions

Warranty and conditions for sale
The Code on Consumer Rights (lgs. Decree 206/05), art. 128-135, rules the legal warranty on consumption goods sold to consumers not in physical shops. Such legal warranty covers all production defects and non-compliances found on consumption goods purchased by consumers for a duration of two years. These legal norms envisage the right to rescission, that is the possibility for the consumer to return the purchased product and to be reimbursed for the relative expense incurred.

Rescission of goods
The customer can rescind without penalties and justification, within ten working days from the date of purchase, by sending an email to explain its willingness to rescind addressed to the following: info@opaco-international.com. Please remember to keep the receipt and Consignment Note of the package delivered by Opaco®, because such documentation will be requested upon returning the purchased goods.

Please send your rescission request via e-mail in advance. You can choose one of the following options:
- Total reimbursement of the purchased goods.

- Credit Note to use for future orders.

If you ask for reimbursement (the equivalent of the total value of the goods adequately returned), the latter will be processed according to the preferred payment modalities to choose among: bank transfer, Credit Card, PayPal. The only expenses incurred by the client are shipping fees. The right to rescission ceases at once in the case in which the product returned differs from the original, that is in case of:
- Absence of elements integrated to the product (accessories, batteries, cables, cases, instruction manuals, etc).

- Damages to the product caused by factors different from trasportation.
- The right to collect on delivery or to request extra fees for appointment freight does not result in reimbursment.

How to prepare the packaging for return
You can return the purchased goods in a standard package together with a copy of the receipt and Consignment Note to the following address:
Opaco International Corporate - Via Vicchio, 18 Rome 00148 Italy.

Partial rescission
In the case in which the rescission involves only part of the goods ordered, you can follow the procedurementioned above for returning the purchased goods. The right to rescission does not apply for the sale of:

- Customised goods.
- Clothing, including unused underwear.
- Items on sale or close to exhaustion.

Substitution of goods
You have the rigth to substitute the purchased goods, fully or partially. You can replace your product and ask for a different size or even request a completely different item. The reasons for replacing your order can be various and, as such, requests will be managed differently with delivery fees to be charged to the client. Replacement is provided for in the following cases:

- A different size is needed.
- The item in question has been erroneously purchased.
- The purchased item needs to be subsituted with a different good.

In order to obtain susbtitution of the purchased goods, always remember to keep your receipt and the Consignment Note of the package delivered by Opaco®. In addition, please anticipate your request to us by e-mail as explained previously. Finally, please forward your goods to be returned in a standard package together with a copy of your receipt and the Consignment Note to the following address:
Opaco International Corporate - Via Vicchio, 18 Rome 00148 Italy.
If the purchased goods are flawed, please attach a detailed description of the defects in question.
You can choose either to receive the same type of item or to request one of the following form of compensation: - Total reimbursement of the purchased goods.
- Credit Note to use for future orders.

If you ask for reimbursement (the equivalent of the total value of the goods adequately returned), the latter will be processed according to the preferred payment modalities to choose among: Credit Card, PayPal.

The only expenses incurred by the client are shipping fees. The items to be substituted will be delivered without any additional charges for delivery only if:

- The item delivered does not match with the order
- The item delivered is flawed.

The right of compliance is not applicable for the sale of:

- Customised goods.
- Clothing, including unused underwear.
- Items on sale or close to exhaustion.

General Conditions
The conditions contained in the present document can be modified according to the law without previous notice and will be valid starting from the date in which they will be published in the official website: www.opaco-international.com